When it comes to the telesales business, ensuring that those who are on the coal face actually making the calls are working in the right way and doing all they can to achieve your sales plan can often be a difficult or costly process.
Of course you might want to consider setting up a recording system to record every call your operator makes and then listen to a few calls they have made, but this can be both costly and time-consuming for you, and you will have to take your operator away from the phone for some time to actually discuss the results of what you have heard on the call.
If you are trying to ensure that your costs are kept to a minimum, but you still want to have the ability to work with your operators through listening in to calls, then this is where teleconferencing can really come in handy in the field of telesales.
When you use a teleconferencing service to listen in to the calls that your salespeople are making you can take notes during the call, whether you are in the room with the operator or on the other side of the world. It will also allow you to provide immediate feedback if there are any problems with their approach, or have any tips to improve their approach.
With the costs of all companies coming under pressure with the recession, then teleconferencing with telesales calls can allow you to give feedback without the hassle of all the recording equipment.